Careers at IIC

Advance your career with a team that thrives on results. Please read the available positions below and send us an email with your resume and the job title you are applying for at careers@iicag.com.

 

Customer Care Support Associate

Expand Your Customer Service Skills with Us!

Are you eager to enhance your customer service skills and join a growing department? Apply today and become part of the International Ingredient Corporation (IIC) Team!

Why us? Join an extraordinary team at The International Companies, where excellent benefits and competitive pay are just the beginning. We pride ourselves on maintaining a “family” atmosphere, valuing each employee as our greatest asset. Our company includes International Food Products Corporation, International Ingredient Corporation, and Greenfield Solutions.

Who We Are: Located in Fenton, Missouri, IFPC is a family-owned company with 50 years of experience. We are a growing, highly ethical company providing quality ingredients to the food industry.

Why Join Our Team?

• Family Atmosphere: At TIC, you are family.
• Hybrid Work Model:100% in-office for the first 6 months, then transition to a hybrid model with two days in-office.
• Career Advancement: Opportunities for growth and development.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and Disability insurance.
• 401k with Matching: Secure your future with our matching component.
• Paid Time Off: Enjoy vacation, sick leave, and 9 paid holidays.
• Quarterly Rewards Program: Win exciting prizes!

Your Role: This role will primarily support International Ingredient Corporation (www.iicag.com).  As part of our team, you will collaborate with multiple areas of the company to fulfill customer requests and requirements.  We seek a strong collaborator with a sense of urgency and adaptability to meet the department's evolving needs.

Responsibilities Include:

• Front Line/First Point of contact for assigned customer accounts
• Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management
• Timely and accurate processing of incoming orders via phone, or email
• Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
• Respond to customer requests including product information, tracking information, and proof of delivery
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Document customer complaints to ensure proper investigation/resolution
• Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded

Qualifications:

• Strong interpersonal skills and ability to work collaboratively with teammates and across other departments.
• Ability to work in a fast-paced environment while responding to requests with a high sense of urgency and accuracy.
• Ability to prioritize workload and adjust priorities to meet daily changing demands.
• Highly organized with strong follow-up skills.
• Ability to communicate clearly and concisely in oral and written form.
• Knowledge of CRM is preferred

Education and Experience:

• Bachelor's degree preferred.
• Experience (1-2 years) in a business environment.

 

We offer a competitive compensation and benefits package. If you feel you meet the above qualifications, apply or send your resume to careers@ifpc.com!